I cannot recall any bad experiences I had with communicating with a business.  Usually I do not forget when I have a bad experience.  Although I did have a pleasant interaction with a business this past week. 

I went to Fry's Electronics to purchase some more label maker tape for my label maker device, and they no longer carry the brand I have.  So I went online to see if I could order some more tape.  I went to PtouchDirect.com and was able to order some tape at a relatively affordable price.  The price was a little cheaper through PtouchDirect than through Fry's Electronics.  The website had a better and bigger selection, and I was able to get different colored tape.  The website was easy to navigate.  I typed in my model number and was able to query the database to show what I needed without too much hunting around.

If I do not have to contact a representative of a company, especially while conducting business online, than I believe it was a good transaction.  The less I have to do the better, and it was easy to do in the luxury of my own home.